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Last updated: 18.02.2026
This License Agreement (hereinafter, the “Agreement” or the “Contract”) sets forth the terms and conditions for the use of the cloud software Dendoo (hereinafter, the “Software”, the “Service” or the “Platform”) worldwide, subject to the restrictions set forth in this Agreement and the User’s compliance with applicable laws.
Any natural person or legal entity that registers in the Service and clicks the “Accept conditions” button declares that they have carefully read this Agreement and expresses their full and unconditional acceptance of all its terms. If you (hereinafter, the “User” or the “Client”) do not agree with any of the clauses, please do not register or use the Service.
1.1. Provider (Licensor). SIA iMedia Solutions, a limited liability company incorporated under the laws of the Republic of Latvia, registration number 40103845909, having its registered address at Riga, Pulkveža Brieža iela 6-5, LV-1010, Latvia (hereinafter, the “Provider”). The Provider operates the Dendoo platform and grants the User the right to use the Software under the terms of this Agreement.
1.2. User (Client). Any natural person or legal entity that completes the registration on the Dendoo website/application and accepts the provisions of this Agreement electronically.
The Service is intended exclusively for professionals, entrepreneurs and legal entities acting within the scope of their commercial or professional healthcare activity. Contracting by end consumers is expressly excluded to the fullest extent permitted by applicable law.
By accepting this Agreement, the User represents and warrants that they act for professional purposes and not as a consumer under applicable consumer protection laws.
1.3. Service / Software / Platform. The Dendoo cloud system that provides tools for managing patient data and/or medical/dental information (appointment management, treatment plans, payments, etc.) and is accessible online (SaaS model).
1.4. Data. All information uploaded by the User or generated during the use of the Service (including patients’ personal and medical data), subject to confidentiality and liability provisions under the GDPR and other applicable data protection laws.
1.5. Pricing Plans. The set of conditions (price, storage limits, functionalities) selected by the User upon registration or when changing plans. They include:
1.6. GDPR. The General Data Protection Regulation (Regulation (EU) 2016/679), as well as any applicable national data protection legislation.
2.1. The Provider grants the User a non-exclusive and non-transferable right of use (license) to access the Dendoo Platform, in accordance with the selected Pricing Plan and the terms of this Agreement.
2.2. Access to the Service is online only, without the need to install local software (other than the browser or apps that the Provider may provide).
2.3. This Agreement is valid worldwide. The User is solely responsible for complying with all applicable laws and regulations in the jurisdiction(s) where the Service is used.
2.4. The User may not perform reverse engineering, decompilation, code extraction, scraping, structural analysis, comparative testing (“benchmarking”) without the Provider’s prior written authorization, nor any activity aimed at reproducing, evaluating or developing a competing product based on the operation of the Service.
3.1. Registration. To use the Service, the User completes the form on the Dendoo website/application, providing truthful information (email address, name, etc.).
3.2. Acceptance of the Agreement. By checking “I Accept” during registration, the User declares full acceptance of the terms of this Agreement.
3.3. Access and passwords. The User must carefully safeguard their credentials (username/password) and not disclose them to third parties. The Provider shall not be liable for unauthorized access to data when the password is obtained improperly and this is attributable to the User.
3.4. Internal users of the Client. If the Client is a legal entity, it may grant access to employees/collaborators (dentists, assistants, etc.) by configuring their permissions. Any actions of such collaborators are deemed to be performed by the Client itself, which guarantees compliance with this Agreement.
3.5. Minimum system requirements. For proper operation, the User must have:
The Provider does not guarantee the Service on obsolete systems or systems that do not meet these requirements.
3.6. Statement of authority. If the User registers on behalf of a legal entity (clinic, company or organization), the User declares and warrants that they have sufficient authority to legally bind such entity by accepting this Agreement.
The Provider is not obliged to verify such authority. If the person who registered lacked sufficient authorization, liability shall rest exclusively with that person and/or the entity on whose behalf they acted.
3.7. Accuracy of data. The User undertakes to provide real, complete and up-to-date contact details (email address, phone number, tax details where applicable). Providing false or inaccurate information shall constitute sufficient grounds for immediate suspension or termination of the Service.
4.1. Trial period (Trial). The User may benefit from a free trial period of 30 (thirty) calendar days from the registration date, during which the User may access most of the Service’s functionalities.
Once the trial period ends, if the User does not expressly subscribe to a paid plan, access will be automatically limited or deactivated without further notice.
In the event of deactivation due to the end of the trial period, the User will have a maximum period of 30 (thirty) days to download and/or request the export of their data. After this period, the Provider may permanently delete the stored information in accordance with clause 16.12, unless applicable law requires its retention.
The User accepts that any notification related to the end of the trial period, suspension or blocking due to non-payment may be made via email, in-Service notification, or any contact channel provided by the User. Failure to receive such notification for reasons attributable to the User (incorrect data, spam filters, full mailbox, etc.) shall not prevent the application of these measures.
4.2. Upgrade to paid plans (Premium). The User may, at any time, choose a paid plan and thus obtain additional features (as described on the website). Plan payment shall be made monthly in advance (or with another indicated frequency). All prices are shown excluding VAT, unless expressly stated otherwise.
4.3. Payment method. Payment may be made by:
In the event of non-payment after the due date indicated on the relevant invoice, the Provider may temporarily suspend access to the Service. The Provider will send at least one notification to the email address registered by the User. If, after 7 (seven) calendar days from such notification, the situation is not remedied, access may be blocked. Suspension may be partial (limiting certain functionalities) or total, at the Provider’s discretion, depending on the plan type, volume of use or detected risks.
Suspension of the Service due to non-payment shall not give rise to any right to compensation, reimbursement or any liability whatsoever for the Provider.
4.4. No refunds. If the User stops using the paid plan before the end of the already paid period, no amount will be refunded (except where required by law).
4.5. Price changes. The Provider may change pricing or conditions of the pricing plans, notifying the User at least 10 days in advance (by email or by publishing it on the website). If the User continues using the plan after the effective date, the User shall be deemed to have accepted the new conditions.
5.1. Voluntary cancellation by the User. The User may, at any time, notify by email to info@dendoo.eu their intention to stop using the Service (and/or a paid plan). The Provider will deactivate the account within up to 30 days from receipt of such notice. Amounts already paid will not be refunded.
5.2. Termination by the Provider. The Provider may suspend or terminate the User’s access to the Service in the following cases:
The Provider may suspend or terminate access immediately and without prior notice in the event of a material breach.
5.3. Access to data after termination. Once access is terminated or blocked, the User will have a (maximum 30-day) period to download their information (e.g., in CSV format). After this period, the Provider may permanently delete the data in accordance with clause 16.12, unless applicable law requires its retention.
6.1. Roles. For the purposes of applicable data protection law, the User is the controller (data controller) and the Provider acts as the processor (data processor), following the User’s instructions under the GDPR and other applicable data protection laws.
6.2. Security. Data is hosted in the cloud (Amazon Web Services, EU region). The Provider uses appropriate technical measures (encryption, access control, logs...). Details are set out in the Privacy Policy.
6.3. User obligations. Since medical data (GDPR special category) may be processed, the User must:
6.4. Processor Agreement. This Agreement and the Privacy Policy, taken together, serve as the data processing agreement (Art. 28 GDPR). If a specific DPA (Data Processing Agreement) is required, the User may request it for execution.
6.5. User’s sole responsibility. The User warrants that they have a valid legal basis for processing the personal data entered into the Platform, including special category data (health data). The Provider does not verify patient consent or the lawfulness of the processing performed by the User.
The User shall be solely responsible before data protection authorities, patients or third parties for any infringement related to the processing of personal data.
7.1. Disclaimer of warranties. The Provider does not guarantee uninterrupted availability or complete absence of errors, as it depends on external factors (Internet, User hardware, etc.). However, the Provider will endeavor to remedy critical incidents with due diligence.
The Service is provided “as is” and subject to availability, without warranties other than those expressly stated in this Agreement.
7.2. Limitation of liability. In no event shall the Provider be liable for indirect damages, loss of profit, reputational harm, administrative penalties, data loss or business interruptions.
The Provider’s total liability shall, in any event, be limited to the amount actually paid by the User during the last 3 (three) months preceding the event giving rise to the claim.
7.3. User indemnity. If the User breaches the law (for example, collects data without consent, commits fraud, infringes copyright...), the User undertakes to indemnify the Provider for any damage, penalty or expense arising from such actions.
8.1. Environment responsibility. The User must have appropriate security measures on their devices (up-to-date operating system, antivirus, firewall...). The Provider shall not be liable for failures caused by the absence of such measures.
It is the User’s sole responsibility to perform periodic exports of critical data using the tools available in the Platform.
The Provider may perform general infrastructure backups, but does not guarantee individualized restoration of data accidentally deleted by the User nor indefinite retention of information beyond the time limits established in this Agreement.
8.2. Updates. The Provider may carry out periodic updates or improvements to the Software. For certain critical improvements or maintenance, it may be necessary to temporarily interrupt the Service, providing at least 2 days’ notice (except for security emergencies).
The Provider does not guarantee permanent compatibility of the Service with all existing or future systems, devices or browsers.
8.3. Incidents. For any technical issue, the User must contact support@dendoo.net. The Provider will address the incident on business days (according to the calendar of the Republic of Latvia) as soon as possible.
9.1. Duty of confidentiality. Both parties undertake not to disclose to third parties any internal, confidential or commercial information obtained during this contractual relationship, except where legally required.
9.2. Duration. Confidentiality shall remain in force during the term of the Agreement and for 3 years after its termination.
10.1. Reference as a client. Unless objected to in writing, the Provider may include the Client’s name or logo (if the Client is a legal entity) in its list of references or promotional materials. The Client may revoke this consent by emailing info@dendoo.eu.
11.1. Changes. The Provider may unilaterally amend this Agreement (as well as pricing or policies) by publishing the new version on the website and/or notifying the User at least 10 days in advance.
11.2. Acceptance. If the User continues using the Service after the changes enter into force, the User shall be deemed to have accepted them. Otherwise, the User must stop using the Service.
12.1. Term. This Agreement enters into force when the User registers and continues until termination in accordance with clause 5.
12.2. Applicable law and jurisdiction. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Latvia. Any dispute arising out of or in connection with this Agreement shall be submitted to the competent courts of Riga, Latvia, unless mandatory law provides otherwise.
12.3. Severability. If a competent court declares any clause null and void, the remaining clauses shall remain effective to the extent permitted.
13.1. The User undertakes to use the Service only for lawful purposes related to the management of their professional healthcare activity.
13.2. The following is expressly prohibited:
13.3. The User is solely responsible for the content of communications sent through the Service and for having the necessary consent or legal basis to contact patients.
13.4. The User acknowledges that the use of third-party integrations (including, without limitation, WhatsApp Business API, SMS providers, email services, external calendars or payment gateways) is subject to the terms and conditions established by such platforms. The Provider has no control over third parties’ policies, technical decisions or internal criteria and assumes no liability for blocks, suspensions, limitations or cancellations of the User’s accounts carried out by such platforms, even when such events occur during the use of the Service.
13.5. The Provider may immediately suspend access to the Service if it detects reasonable indications of improper or unlawful use, without giving rise to any right to compensation.
13.6. The Provider reserves the right to establish reasonable technical limits on sending communications to protect system integrity and prevent abuse.
13.7. The Provider may apply automatic and/or manual abuse detection measures (e.g., bulk sending patterns, recipient complaints, abnormal bounce rates) in order to protect infrastructure, sending reputation and third parties.
13.8. The Provider shall not be obliged to disclose internal criteria, technical thresholds or security information used to prevent abuse, fraud or unauthorized sending.
13.9. Sanctions and Export Control. The User represents and warrants that (i) the User is not subject to, and is not owned or controlled by any person subject to, applicable sanctions or restrictive measures, and (ii) the User will not use the Service in violation of applicable export control, trade compliance, or sanctions laws and regulations (including those of the European Union, the United States, the United Kingdom, and any other applicable authority). The Provider may suspend or terminate access to the Service immediately if it reasonably believes that this clause has been breached.
14.1. Dendoo is a technological management tool and does not constitute a medical or healthcare service.
14.2. The Provider does not participate in clinical decisions, diagnoses or treatments carried out by the User.
14.3. Any liability arising from medical or healthcare practice rests exclusively with the User.
14.4. The Provider does not provide legal advice nor guarantees that templates, texts or documents generated/configured by the User comply with the specific legal obligations of each clinic. The User is responsible for validating their documents (consents, reports, authorizations) with their legal advisors and in accordance with applicable regulations.
The Provider shall not be liable for breaches or Service interruptions resulting from causes beyond its reasonable control, including failures of infrastructure providers (such as AWS), Internet outages, regulatory decisions, third-party blocks (Meta/WhatsApp), external cyberattacks or other force majeure events.
16.1. Subject matter and duration. This section governs the processing of personal data carried out by the Provider as processor on behalf of the User, throughout the term of the Agreement and while the Provider retains data in accordance with this Agreement.
16.2. Nature and purpose of processing. The processing shall consist of the collection, recording, organization, storage, structuring, consultation, use, technical disclosure necessary for providing the Service, storage and, where applicable, deletion of personal data hosted in the Platform, exclusively for the purpose of providing the Service contracted by the User.
16.3. Types of data and categories of data subjects. Processed data may include identification data, contact data, administrative data, financial data and health-related data (special categories under the GDPR). Data subjects may include the User’s patients, employees, collaborators and other professional contacts linked to the User’s healthcare activity.
16.4. Documented instructions. The Provider shall process personal data only following the User’s documented instructions, unless required to do so by applicable Union or Member State law. In such case, the Provider shall inform the User of that legal requirement, unless prohibited by law on important grounds of public interest.
16.5. Confidentiality. The Provider shall ensure that persons authorized to process personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
16.6. Security measures. The Provider shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including, among others, access control, encryption where appropriate, event logging (logs) and hosting on secure infrastructure within the European Economic Area.
16.7. Sub-processors. The User generally authorizes the Provider to use sub-processors to provide the Service (for example, cloud infrastructure providers, email services, technical support or tools necessary for system operation). The Provider shall ensure that such sub-processors are subject to data protection obligations equivalent to those set forth in this Agreement.
The Provider may update the list of sub-processors. Any material change will be notified to the User at least 30 (thirty) calendar days in advance. If the User has justified objections related to data protection, the User may communicate them in writing. In such case, the parties shall attempt to reach a reasonable solution.
If it is not possible to address the objection without materially affecting the Service, the User may terminate the Agreement by written notice, without penalty, effective as of the date the new sub-processor is incorporated.
16.8. International transfers. If it is necessary to carry out international transfers of data outside the European Economic Area, the Provider shall ensure that such transfers are carried out in accordance with legally valid mechanisms, including, where applicable, the Standard Contractual Clauses approved by the European Commission. Where required by applicable law, the Provider shall perform the necessary impact assessments regarding international transfers, to the extent proportionate to the nature of the processing and the information reasonably available.
16.9. Assistance to the User. The Provider shall assist the User, to the extent reasonably possible, in complying with obligations regarding data subject rights, processing security, notification of data breaches and impact assessments, taking into account the nature of processing and the information available to the Provider.
16.10. Data breaches. In the event of a personal data breach of which the Provider becomes aware, the Provider shall notify the User without undue delay, providing the information available at that time so the User can comply with legal obligations.
16.11. Audit and demonstration of compliance. The Provider shall make available to the User the information necessary to demonstrate compliance with the obligations set out in this section. The User may request reasonable clarifications or additional documentation related to security and data protection. Any on-site audit must be agreed in advance, conducted with reasonable notice and must not unjustifiably interfere with the Provider’s activities. Audit costs shall be borne by the User, unless a serious breach attributable to the Provider is detected.
16.12. End of processing. At the User’s choice, upon termination of the Agreement the Provider shall return the personal data or delete it permanently, including existing copies, unless applicable law requires its retention. After the periods indicated in clauses 4.1 and 5.3 of this Agreement, the Provider may delete the data irreversibly.
16.13. Data ownership. Personal data entered into the Platform is owned by the User. The Provider acquires no rights over such data, except the right of use strictly necessary to provide the Service.
16.14. Aggregated and anonymized data. The Provider may use aggregated and properly anonymized information that does not allow direct or indirect identification of natural persons for statistical purposes, Service improvement, technological development or internal analysis.
17.1. Availability. The Provider shall use reasonable efforts to maintain monthly Service availability of 99.5%, excluding scheduled maintenance, force majeure events, incidents attributable to the User, Internet connection failures or third-party blocks. “Availability” shall be calculated as the percentage of minutes in the month during which the Service was operational, excluding the exclusions indicated in this clause.
17.2. Scheduled maintenance. The Provider may perform planned maintenance, notifying it with reasonable advance notice where possible.
17.3. Service credits. If monthly availability is below the stated level, the User may request a service credit calculated on the monthly fee of the affected plan and proportional to the downtime attributable to the Provider, up to a maximum of 50% of such fee. Such credit shall constitute the sole economic compensation applicable for availability incidents.
17.4. Exclusions. The SLA shall not be deemed breached when unavailability results from causes beyond the Provider’s reasonable control.
18.1. The Provider is the exclusive owner of all intellectual and industrial property rights in the Software, the Platform, its source and object code, databases, structure, design, functionalities, developments, improvements and updates.
18.2. This Agreement does not imply any transfer of intellectual property rights to the User beyond the limited right of use under the granted license.
18.3. Feedback. The User grants the Provider a worldwide, royalty-free and non-exclusive license to use suggestions, comments or improvement proposals provided by the User, without giving rise to any right to compensation.
19.1. The User shall hold the Provider harmless against any claim, sanction, fine or damage arising from:
20.1. Any claim against the Provider must be brought within a maximum period of 12 months from when the User became aware of the event giving rise to the claim. After this period, no action may be brought.
21.1. The parties undertake to try in good faith to resolve any dispute through direct negotiation for a minimum period of 30 days before resorting to court proceedings.
21.2. Without prejudice to the foregoing, the jurisdiction set out in clause 12 of this Agreement shall apply.
22.1. Technical support shall be provided on business days according to the calendar of the Republic of Latvia.
22.2. The indicative response times shall be:
The indicated times are indicative and do not constitute an additional contractual warranty other than the SLA set out above.
23.1. Survival. Clauses relating to liability, data protection, limitation of liability, confidentiality and indemnification shall remain in force even after termination of the Agreement.
Confirmation: By clicking “Accept” or equivalent, you (User) state that you have read and fully understood this Agreement, undertaking to fully comply with its provisions.
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