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Last updated: 21.01.2025
This License Agreement (hereinafter referred to as the “Agreement” or the “Contract”) sets forth the terms of use for the cloud software Dendoo (hereinafter referred to as the “Software,” the “Service,” or the “Platform”) within the territory of Spain.
Any individual or legal entity who registers for the Service and clicks the "Accept Terms" button declares that they have carefully read this Agreement and express their full and unconditional acceptance of all its terms. If you (hereinafter referred to as the “User” or the “Client”) disagree with any of the clauses, please do not register or use the Service.
1.1. Provider (Licensor). The entity that owns the Dendoo brand and grants the User the right to use the Software under the terms of this Agreement (e.g., Dendoo S.L. or simply “Dendoo” without further specification).
1.2. User (Client). Any individual or legal entity who completes registration on the Dendoo site/application and electronically accepts the provisions of this License Agreement.
1.3. Service / Software / Platform. The Dendoo cloud system, which provides tools for managing patient data and/or medical/dental information (appointment management, treatment plans, payments, etc.) and is accessible online (SaaS model).
1.4. Data. All information uploaded by the User or generated during the use of the Service (including personal and medical patient data), subject to confidentiality and responsibility provisions under the GDPR/LOPDGDD.
1.5. Pricing Plans. The set of conditions (price, storage limits, features) selected by the User during registration or when changing plans. They include:
1.6. GDPR. The General Data Protection Regulation (Regulation (EU) 2016/679), as well as related Spanish legislation (LOPDGDD, etc.).
2.1. The Provider grants the User a non-exclusive and non-transferable license to access the Dendoo Platform in accordance with the chosen Pricing Plan and the terms of this Agreement.
2.2. Access to the Service is solely online, without the need to install local software (except for a browser or apps provided by the Provider).
2.3. This Agreement is valid throughout Spain. If the Service is used from other countries, the User assumes responsibility for complying with applicable local laws.
3.1. Registration. To use the Service, the User completes the registration form on the Dendoo site/application, providing accurate information (email, name, etc.).
3.2. Acceptance of the Agreement. By clicking "I Accept" during registration, the User declares their full acceptance of the terms of this Agreement.
3.3. Access and Passwords. The User must carefully safeguard their credentials (username/password) and not disclose them to third parties. The Provider is not responsible for unauthorized access to data due to improper password handling attributable to the User.
3.4. Internal Users of the Client. If the Client is a legal entity, they may assign access to employees/collaborators (dentists, assistants, etc.), configuring their permissions. All actions by these collaborators are considered actions by the Client, who ensures compliance with this Agreement.
3.5. Minimum System Requirements. For proper operation, the User must have:
4.1. Freemium (Free Plan). By default, any new User can benefit from a 3-month trial period with most features enabled or opt directly for the Free Plan with some limitations. The Freemium terms and limits are described on Dendoo's official website.
4.2. Switching to Paid Plans (Premium). The User may choose a paid plan at any time to access additional features (described on the website). Payment for the plan is made monthly in advance (or at another indicated frequency). All prices are shown excluding VAT unless expressly stated otherwise.
4.3. Payment Methods. Payment may be made via:
4.4. No Refunds. If the User discontinues using the paid plan before the prepaid period ends, no amount will be refunded (except as required by law).
4.5. Pricing Changes. The Provider may alter prices or plan terms, notifying the User at least 10 days in advance (by email or publication on the website). Continued use of the plan after the effective date is considered acceptance of the new terms.
5.1. Voluntary User Cancellation. The User may notify info@dendoo.es at any time of their intention to stop using the Service (and/or a paid plan). The Provider will deactivate the account within 30 days of receiving such notification. Prepaid amounts are non-refundable.
5.2. Provider Termination. The Provider may suspend or terminate the User's access to the Service in the following cases:
5.3. Data Access After Termination. Once access is terminated or blocked, the User will have up to 30 days to download their data (e.g., in CSV format). After this period, the Provider may permanently delete the data unless otherwise required by law.
6.1. Roles. For the purposes of data protection legislation, the User is the data controller, and the Provider acts as the data processor, following the User's instructions as per the GDPR.
6.2. Security. Data is hosted in the cloud (Amazon Web Services, EU region). The Provider employs appropriate technical measures (encryption, access control, logs, etc.). Details are outlined in the Privacy Policy.
6.3. User Obligations. Since the data may include medical information (special category under GDPR), the User must:
6.4. Data Processing Agreement (DPA). This Agreement and the Privacy Policy collectively serve as a data processing contract (Article 28 GDPR). If a specific DPA is required, the User may request its formalization.
7.1. No 100% Warranty. The Provider does not guarantee uninterrupted availability or the absence of errors, as it depends on external factors (Internet, User hardware, etc.). However, the Provider will diligently address critical incidents.
7.2. Limitation of Liability. Under no circumstances shall the Provider be liable for indirect damages, loss of profit, data loss, or any consequential damages. The total liability is limited to the amount actually paid by the User in the last six (6) months of the paid plan, unless otherwise required by law.
7.3. User Indemnity. If the User violates the law (e.g., collecting data without consent, committing fraud, infringing copyright), they agree to indemnify the Provider for any resulting damages, penalties, or expenses.
8.1. Responsibility for the Environment. The User must ensure adequate security measures on their devices (up-to-date operating system, antivirus, firewall, etc.). The Provider is not responsible for failures caused by the lack of such measures.
8.2. Updates. The Provider may carry out periodic updates or improvements to the Software. For critical or maintenance updates, temporary Service interruptions may be necessary, with at least 2 days' notice (except for security emergencies).
8.3. Incidents. In case of technical issues, the User must contact support@dendoo.es. The Provider will address the issue on business days (according to the Spanish calendar) as promptly as possible.
9.1. Confidentiality Obligation. Both parties agree not to disclose internal, confidential, or commercial information obtained during this contractual relationship to third parties, except as required by law.
9.2. Duration. Confidentiality obligations will remain in effect throughout the duration of the Agreement and for 3 years after its termination.
10.1. Mention as a Client. Unless objected to in writing, the Provider may include the Client's name or logo (if a legal entity) in its reference list or promotional materials. The Client may revoke this consent by email to info@dendoo.es.
11.1. Changes. The Provider may unilaterally modify this Agreement (as well as pricing or policies) by publishing the updated version on the website and/or notifying the User at least 10 days in advance.
11.2. Acceptance. If the User continues to use the Service after the changes take effect, it will be deemed that they accept the new terms. Otherwise, they must stop using the Service.
12.1. Term. The Agreement takes effect when the User registers and remains valid until terminated in accordance with Clause 5.
12.2. Governing Law and Jurisdiction. This Agreement is governed by Spanish law. Disputes that cannot be resolved amicably shall be submitted to the competent courts in [Barcelona or Madrid], unless otherwise required by law.
12.3. Partial Nullity. If a competent court declares any clause null, the remaining clauses will remain effective to the extent permitted.
Confirmation: By clicking "Accept" or equivalent, you (User) declare that you have read and fully understood this Agreement and agree to comply with all its terms.